UPS smashed an amp I built for a customer. I insured it for $2500. They admitted it was their fault and was properly packed....They said they would give me $100. I told them I would sue them for breach of contract (insurance) since they admitted in an e-mail that it was properly packed. The amp cost me $200 to repair and went on to the customer. They kept saying they sent me $500 for the repair and check was in the mail. It never came. 6 months later they told me they had no record of the incident and I was getting shit. I saved all the e-mails. I waited until I rang up a $1000 bill and told them to screw. They threatened to sue.
I had my lawyer draft up a bill for $500 for the damaged delivery with proof, and a $2000 bill for services. In addition, I had them put on notice about an impending breach of contract lawsuit from the damaged amp.
They gave up, nullified the bill, and offered to reinstated the account with a zero balance....no thanks.
Remember, when you insure a package, or even when you don't, they can't just smash it and tell you tough shit. They have a duty to reasonable protect that package. Tire tracks across a box is NOT reasonable!
Who is running the show @ UPS?
Moderators: pompeiisneaks, Colossal
Re: Who is running the show @ UPS?
Sorry guys, and yes, UPS could be more careful, but shipping anything heavy is like dressing for war. You don't go out in Bermuda shorts and T shirt and think you will be safe from bullets. You have to double box all guitars - cases don't count as a box - and especially speakers like EV12Ls.
Its the weight I'm sure. When the shipper runs into a 20-50 pound anything, count on them to drop it instead of setting it down, push it with their foot or rolling it instead of lifting it. These people are told to get the truck loaded and unloaded as fast as possible. Period. Believe it.
I have seen stuff like all of you have, but everytime I do I learn something. Which is to say that UPS and Fedex are here to stay - and I need them. I sure as hey am not going to drive or fly an EV12L to Florida. Are you?
Its the weight I'm sure. When the shipper runs into a 20-50 pound anything, count on them to drop it instead of setting it down, push it with their foot or rolling it instead of lifting it. These people are told to get the truck loaded and unloaded as fast as possible. Period. Believe it.
I have seen stuff like all of you have, but everytime I do I learn something. Which is to say that UPS and Fedex are here to stay - and I need them. I sure as hey am not going to drive or fly an EV12L to Florida. Are you?
Most people stall out when fixing a mistake that they've made. Why?
Re: Who is running the show @ UPS?
Hmm, not to say that that isn't the most interesting story I have ever heard about UPS, Allyn. So how is Fedex treating you? Man, I am thinking maybe you better get an economical truck......
Most people stall out when fixing a mistake that they've made. Why?
Re: Who is running the show @ UPS?
I've treated a fair amount of UPS employees (about 25) and from what I see and hear there is no conspiracy to damage shipped goods. Pressure to fill the truck, yes. In reality, this is a numbers game with the use of automated equipment and cheap help to move the goods to afford UPS what they define as an acceptable profit. They move an incredible amount of product and some doesn't make it, it's not personal and each facility is evaluated by %damaged. It's like sending men into battle, you expect losses.
Ideally, I think we all would like it to be different but having spent $118.00 today to ship a guitar 300 miles (2nd day air) I really don't want to pay more for shipping.
The REAL issue is the insurance carriers. If your goods were damaged and you were fairly compensated for your loss would there be a problem? I am a Chiropractor and consequentially I have been dealing with insurance carries on a daily basis for the past 23 years. UPS and the liability insurance company are not the same company. Technically they are "self insured" which makes them look like to same company but they aren't. As soon as you file a claim you are not a person, your credibility, ethics and integrity are questioned you are tilted "LOSS #". The entire focus of the process that starts when a claim is filed is designed to reduce the amount of their liability.
In doing this insurance carriers:
Lie, manipulate, loose your claim, throw out your claim, change adjusters, transfer claims to different offices, accuse you of fraud and deception, question your integrity, devalue the claim. While it may seem like callous incompetence it is planned and methodical. They do this to frustrate you into accepting a small settlement.
Insurance law is very difficult to interpret but when charges are filed against insurance companies say that they are the victims of constant fraud and manipulation and that is the reason why everyone's bills are so high. They have undertaken a massive PR and political lobby campaign over the past 10 years to change the perception of the public to see them as victims. When I started practice 95% of auto accident cases that went to trial were decided in favor of the patient. Now that number is 7% it is amazing. I've sat in a court room and watched a lawyer for the insurance companies tell the jury that the patient who lost an eye, half his teeth and his right hand in a car accident was malingering and falsifying a claim just to get money that comes directly out of the juries insurance payments. BTW in 1990 the nation average percent of profit for liability carriers was 12%, it is now 70%.
Sorry for the rant but the problem isn't the guy moving the package it's the insurance companies.
Eric
Ideally, I think we all would like it to be different but having spent $118.00 today to ship a guitar 300 miles (2nd day air) I really don't want to pay more for shipping.
The REAL issue is the insurance carriers. If your goods were damaged and you were fairly compensated for your loss would there be a problem? I am a Chiropractor and consequentially I have been dealing with insurance carries on a daily basis for the past 23 years. UPS and the liability insurance company are not the same company. Technically they are "self insured" which makes them look like to same company but they aren't. As soon as you file a claim you are not a person, your credibility, ethics and integrity are questioned you are tilted "LOSS #". The entire focus of the process that starts when a claim is filed is designed to reduce the amount of their liability.
In doing this insurance carriers:
Lie, manipulate, loose your claim, throw out your claim, change adjusters, transfer claims to different offices, accuse you of fraud and deception, question your integrity, devalue the claim. While it may seem like callous incompetence it is planned and methodical. They do this to frustrate you into accepting a small settlement.
Insurance law is very difficult to interpret but when charges are filed against insurance companies say that they are the victims of constant fraud and manipulation and that is the reason why everyone's bills are so high. They have undertaken a massive PR and political lobby campaign over the past 10 years to change the perception of the public to see them as victims. When I started practice 95% of auto accident cases that went to trial were decided in favor of the patient. Now that number is 7% it is amazing. I've sat in a court room and watched a lawyer for the insurance companies tell the jury that the patient who lost an eye, half his teeth and his right hand in a car accident was malingering and falsifying a claim just to get money that comes directly out of the juries insurance payments. BTW in 1990 the nation average percent of profit for liability carriers was 12%, it is now 70%.
Sorry for the rant but the problem isn't the guy moving the package it's the insurance companies.
Eric
Re: Who is running the show @ UPS?
I agree with that.
But it's funny how all my FedEx stuff arrives fine, and all my UPS stuff, while I haven't had a real problem like most of you guys, is beat to all hell every time.
But it's funny how all my FedEx stuff arrives fine, and all my UPS stuff, while I haven't had a real problem like most of you guys, is beat to all hell every time.
Re: Who is running the show @ UPS?
I think that just depends on where you're at. I have the exact opposite problem. We get 10-15 boxes everyday from UPS - very few problems. We get 5-10 per week from FedEx. At least one package a week is beat to hell...eddie25 wrote:I agree with that.
But it's funny how all my FedEx stuff arrives fine, and all my UPS stuff, while I haven't had a real problem like most of you guys, is beat to all hell every time.
Go figure..
Deric®
Re: Who is running the show @ UPS?
Although most of the gear I buy from the US is sent USPS (who I have no complaint about at all as everything has arrived not only in one piece, but even the packaging is pristine) to Australia. I have had on occasion gear sent UPS. Just watching the tracking is scary, and I wish I could go on a world tour as my parcels do. They come into Australia, travel half way up the east coast, then disappear back to Hawaii before coming back to Australia, traveling back up the east coast and then finally a third of the way across the country to Adelaide. Phew! In saying that, although the packaging is beaten up, the goods are luckily still in good condition. FedEx on the other hand, are too efficient! I ordered four speakers from Webers which were sent FedEx. They arrived a day ahead of schedule, the packaging was as good as when it left Webers, and the drivers were perfect. Same goes with my deliveries from Mouser via FedEx.
I also can't complain about the local delivery companies here in Oz. I've had nothing to complain about with anything, including computer monitors, both cathode and LCD.
Tinkerer
I also can't complain about the local delivery companies here in Oz. I've had nothing to complain about with anything, including computer monitors, both cathode and LCD.
Tinkerer
My memory isn't failing...... i just can't remember the last time I forgot something!
Re: Who is running the show @ UPS?
A while back there was a documentary on tv about the largest shipping hub that UPS runs.
I think it was centrally located in the states.
I forget the numbers but this place was like a maze of conveyor belts.
Miles and miles of them.
For the most part it was all automated by computers scanning the shipping labels and then there were arms that diverted the packages to different belts and areas of the plant for delivery.
I think if you saw that you would be surprised that more packages are not damaged.
In this show they followed one package from pickup to delivery.
It was an amazing bunch of technology that makes it work.
I can only imagine a place like that during the holidays.
It would be interesting to see where most of the damage occurs, as in, is one part of the country worse or group of delivery drivers worse than another group?
I believe the drivers have to load there own trucks or at least they used to.
My cousin used to drive for them and he said they were very strict with the drivers as far as complaints, zero drug policies and zero accident policy.
He said all the drivers carry around a bottle of touch up paint in case they scrape the truck on something. Because they get wrote up if they damage the truck.
I believe now with GPS and other technology they plan their delivery routes so they always make a right hand turn if at all possibly since this is faster to keep moving, instead of waiting on traffic to make a left hand turn.
I think it was centrally located in the states.
I forget the numbers but this place was like a maze of conveyor belts.
Miles and miles of them.
For the most part it was all automated by computers scanning the shipping labels and then there were arms that diverted the packages to different belts and areas of the plant for delivery.
I think if you saw that you would be surprised that more packages are not damaged.
In this show they followed one package from pickup to delivery.
It was an amazing bunch of technology that makes it work.
I can only imagine a place like that during the holidays.
It would be interesting to see where most of the damage occurs, as in, is one part of the country worse or group of delivery drivers worse than another group?
I believe the drivers have to load there own trucks or at least they used to.
My cousin used to drive for them and he said they were very strict with the drivers as far as complaints, zero drug policies and zero accident policy.
He said all the drivers carry around a bottle of touch up paint in case they scrape the truck on something. Because they get wrote up if they damage the truck.
I believe now with GPS and other technology they plan their delivery routes so they always make a right hand turn if at all possibly since this is faster to keep moving, instead of waiting on traffic to make a left hand turn.
Tom
Don't let that smoke out!
Don't let that smoke out!
Re: Who is running the show @ UPS?
Never really had any problems with the carriers UPS, FedEx ... even USPS with one exception.
I bought an aluminum "airline ready" guitar case (new in a box). USPS was able to damage it on the corner. No guitar in it but bashed up the corner (ripped the corner off the box). Tearing up an empty flight ready guitar case in a box ... I think you'd have to be trying.
I bought an aluminum "airline ready" guitar case (new in a box). USPS was able to damage it on the corner. No guitar in it but bashed up the corner (ripped the corner off the box). Tearing up an empty flight ready guitar case in a box ... I think you'd have to be trying.
My playing here: http://www.youtube.com/user/dovemanvideo?feature=mhsn