Still waiting for the transformers... But I will say that they refunded my return shipping already. Thay say that they had to order the transformers, and that is why they were taking so long. They didn't even have any in stock?
Any way, I like to buy from the little guys.( I'm a little guy that runs my own coffee house.) Their prices are still good, and their service is usually great-i.e. they answer stupid questions. With mouser, sometimes I hope I ordered the right thing... But, I usually do.
On a side note Hoffman amps hooked me up and shipped so fast, I wasn't even ready for the parts.
Supplier problem. Should I be worked up about it?
Moderators: pompeiisneaks, Colossal
Re: Supplier problem. Should I be worked up about it?
Yes, Doug Hoffman is the man.
I try to buy whatever I can from him.
He usually emails in less than an hour telling me he has shipped my order.
With his new flat shipping rates it's a real no brainer.
I try to buy whatever I can from him.
He usually emails in less than an hour telling me he has shipped my order.
With his new flat shipping rates it's a real no brainer.
Tom
Don't let that smoke out!
Don't let that smoke out!
-
solderstain
- Posts: 220
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- Location: Phoenix, AZ
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Re: Supplier problem. Should I be worked up about it?
Sorry to dig up an old thread, but I want to throw a good comment in -
Like many of you, I've used MM stuff for several projects. Just recently I completed my Pro Reverb-to-Bassman project, and spent some time on the phone with Paul at MM to figure out the best PT for my needs. We settled on a model and it arrived with the correct label, so into the chassis it went.
Shame on me for doing that much work without doing a bench-test of the secondary voltage first. But frankly, I'd never had a problem with any MM product before so I didn't feel the need. I should have. The secondary voltages were considerably higher than I wanted. Hmm... let's have a look at that label again. Yes, the label 'says' it's the correct PT. Double-check my Variac setting and measure voltages again... Yep! Still too high.
Called and talked to Paul again at MM - and took a digi-pic of the meter reading and the label on the PT. He talked to the engineers and they figured out that the PT had been mis-labeled, as the voltages I was getting were consistent with a different model.
I was concerned that I had an expensive paper-weight, since I'd already cut all the leads and soldered everything in. But MM really stood by their mistake. I had a correct replacement PT at my door in 48 hours and they took the goofy one back without blinking and shipped it on their dime.
So I guess my point is that mistakes DO happen - I'm less upset with such mistakes when the company makes good on them and does so in a hurry.
On another point, I have three different MM 'vintage replacement' style PTs in the house right now, and all of them have both the screened logo on the end bell AND the model label on the laminations. Seems they go to as much effort as possible to make it hard to UN-label their stuff.
Now back to your regularly-scheduled programming...
Like many of you, I've used MM stuff for several projects. Just recently I completed my Pro Reverb-to-Bassman project, and spent some time on the phone with Paul at MM to figure out the best PT for my needs. We settled on a model and it arrived with the correct label, so into the chassis it went.
Shame on me for doing that much work without doing a bench-test of the secondary voltage first. But frankly, I'd never had a problem with any MM product before so I didn't feel the need. I should have. The secondary voltages were considerably higher than I wanted. Hmm... let's have a look at that label again. Yes, the label 'says' it's the correct PT. Double-check my Variac setting and measure voltages again... Yep! Still too high.
Called and talked to Paul again at MM - and took a digi-pic of the meter reading and the label on the PT. He talked to the engineers and they figured out that the PT had been mis-labeled, as the voltages I was getting were consistent with a different model.
I was concerned that I had an expensive paper-weight, since I'd already cut all the leads and soldered everything in. But MM really stood by their mistake. I had a correct replacement PT at my door in 48 hours and they took the goofy one back without blinking and shipped it on their dime.
So I guess my point is that mistakes DO happen - I'm less upset with such mistakes when the company makes good on them and does so in a hurry.
On another point, I have three different MM 'vintage replacement' style PTs in the house right now, and all of them have both the screened logo on the end bell AND the model label on the laminations. Seems they go to as much effort as possible to make it hard to UN-label their stuff.
Now back to your regularly-scheduled programming...