Supplier problem. Should I be worked up about it?

[FE911]

First thing. I am not going to give a name to the supplier. I just want to get a feeling if I should be as pissed as I am.

I'm about done with a build, sourced all parts, populated boards(that I built from 2 layers of a really awesome design in formica), ETC. I was just haveing a hard time deciding on the transformers. I finally decided to go all the way and go for the MM iron. I'm not sold on them in general, but for this build, I am willing to go for it. I've been really happy with just about every transformer I've used (except for one from a trace elliot?). And don't really believe in the dollar difference. But, you know the drill, this time...
I ordered the trans formers, and they finally showed up two weeks later. Opened the box and was looking at a set from another very reputable company, but was significantly different on the dollar scale. Which, of course wouldn't normally make me mad. Errors are made, etc. But, they tore off the identification stickers that showed who made them( Whom I've used many times before????).
Should I be pissed? Would you all think the stickers were torn off to make me think they were the real deal, like I am thinking. I've never gotten a set of Heyboers's with the identification sticker taken off, have any of you?
Please let me know what you think.

[Colossal]

First thing. I am not going to give a name to the supplier. I just want to get a feeling if I should be as pissed as I am...

...I finally decided to go all the way and go for the MM iron. I'm not sold on them in general, but for this build, I am willing to go for it...

...Opened the box and was looking at a set from another very reputable company, but was significantly different on the dollar scale.

Should I be pissed? Would you all think the stickers were torn off to make me think they were the real deal, like I am thinking.

Dude, if you paid for Mercury iron, you sure as $h!t better have received Mercury iron. Am I understanding you correctly in that you paid for MM but received a different manufacturer's transformers?? If you have one of Mercury's power transformers, the end bells should be screened with the Mercury logo; just look at the examples on their website. Also, you should have a model sticker on the top of the laminations. There should be no reason for a reseller to have removed this.

I think I would be quite pissed (livid is probably a better word) if I bought one thing and received another, and <i>especially</i> if it were a set of Mercury transformers given the cost. For what it's worth, I bought a set of MM transformers for my Mark Huss 6V6 Plexi directly from Mercury. I paid more for them this way, but received excellent service both before and after the sale, and a return guarantee if I was unhappy with the tone. I can also say I feel that they were worth the money. The amp sounds fantastic. I am not affiliated with them but will likely go back again.

So, yeah, I would be pissed if I were in your shoes. Hopefully you have an invoice which says what you paid for and should have received.

Good luck in getting it sorted out. Hope this doesn't spoil your build vibe.

Regards,
Dave

[Alexo]

Well said.

I built a 5E3 with MM transformers I got on ebay a few years ago. The amp sounds like poo with very little volume and I've narrowed out everything but the OT, neither transformer bears any indication that it's MM other than a sticker that anyone could have printed out, no screening, etc..

[FE911]

These were heyboers that had the stickers removed. And I've used both of them enough to know the difference. And the supplier responded that yes, they were heyboer's, and that they have had issues with shipping the wrong product lately.
But the deal is, I can understand making a mistake. I make plenty of them myself. But then I start thinking about the removed identification tags. And then I start thinking"were they trying to pull a fast one on me"? That's what I want to know.

[Structo]

Are they going to make it right?

I thought all the Mercury trannys had real pretty paint jobs now with their logo on them?

[martin manning]

These were heyboers that had the stickers removed. And I've used both of them enough to know the difference. And the supplier responded that yes, they were heyboer's, and that they have had issues with shipping the wrong product lately.
But the deal is, I can understand making a mistake. I make plenty of them myself. But then I start thinking about the removed identification tags. And then I start thinking"were they trying to pull a fast one on me"? That's what I want to know.

It certainly sounds like this supplier has a problem. A mistake could be made in picking the parts, but it's hard to ignore the removal of the manufacturer's labels. Could be one of their employees has a little scam going. I'd think they would be falling all over themselves to get you the parts you ordered tout suite, at no additional expense to you. This would constitute mail fraud if intentional.

MPM

[Colossal]

I thought all the Mercury trannys had real pretty paint jobs now with their logo on them?

Yes they do if the piece is large enough and has end bells. My 20w ToneClone OT is just a brown paper job with the Mercury part ID sticker on top. My PT however does have end bells with the logo screened on it.

It certainly sounds like this supplier has a problem. A mistake could be made in picking the parts, but it's hard to ignore the removal of the manufacturer's labels. Could be one of their employees has a little scam going. I'd think they would be falling all over themselves to get you the parts you ordered tout suite, at no additional expense to you. This would constitute mail fraud if intentional.

MPM

That's a great point Martin...I was thinking the same thing...a crooked employee or even a scam perhaps? When people drop serious cash for transformers such as Mercury's or other custom sets, they are likely the sort who know exactly what they are buying. Hopefully the vendor will fix things...

[mooso]

I just put a MM low power Twin OT in a '56 Twin. It has end bells, but they are black with no silk screened MM logo. The sticker on the top identifies it as a Mercury Magnetics Axiom FTLPT-O. So, they don't all have logos on the end bells.
Maybe the "modern" trannys have the logo'd end bells and the "vintage" trannys don't?

Mooso

[Kregg]

I am not going to give a name to the supplier.

You should name them. If they are selling a transformer by its brand name they should NEVER remove product ID tags.

[Andy Le Blanc]

If you feel that you cant trust them, don't use them. If your gonna tell everyone,
tell them too.

[Kregg]

Good point Andy. Don't get me wrong I'm not suggesting that he slams the supplier. Rather, by knowing who, were I to order transformers from them, I could tell them not to sell me unmarked brand name goods.

[Phil_S]

You paid for MM. You received H without labels. You did not agree to receive H. You are entitled to a settlement from the seller.

Seller should agree to take back what he sent. cover return shipping and replace the merchandise with what you ordered, plus a discount for the delay and inconvenience. If he is not able to do that, he should offer you a refund of a satisfactory amount that you both agree on. In this instance, they ones you received are no longer H brand because stickers were removed. I would say, his wholesale price on the H product is appropriate.

If he can't/won't make the adjustment, you should name the supplier, as others deserve to know who can't be relied upon. No harm should come to you if you simply state facts and stay clear of opinions.

[ampdork]

I only know of one supplier who carries both Heyboer and MM.

Had too many problems over the years and I don't even bother anymore.

Get the iron you paid for!!!!

[Bob-I]

I only know of one supplier who carries both Heyboer and MM.

Had too many problems over the years and I don't even bother anymore.

Get the iron you paid for!!!!

I mentioned the name in one of my rants, now not only do I not bother, when I bothered, they refused my order.

What a way to do business, screw the customer then when the customer complains, refuse the customers business.

[Reeltarded]

I thought MM was just Heyboer with a paint job? (to their specs)

No, really?