Hey guys, here is the latest from my contact. Ted and I have been doing business with her for 6+ years and she has always done right by her word. She has sent us incorrect parts in the past; but those parts were 'obvious' and not hidden to simple visual inspection.
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Dear TA,
We have checked with the supplier. They said the caps are the combined caps.
I am very sad for the supplier. Pls dont send pictures to us.
Could you pls check how many the bad caps in stock now? And check the shipping charge to us.
We will return the bad caps to the supplier. They just refund us the return caps.
And we are preparing correct caps to you. Each 1000pcs, right?
Thank you.
Best regards!
Tammie
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I replied to Tammie telling her that we had many out in the hands of our customers.. that I needed 1200pcs of each value to correct the ones that have been already sold.
Here is her reply:
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Dear TA,
Could you pls check amount quantity and shipping charge to us? We will check whether it is cost-efficient to return or not. Pls check cheapest shipment. I need to pay so much for it. And the supplier doesnt take any charge. I am very angry for him. And so sorry for you, bring you much problem.
Can I replace 1200pcs each to you? It takes me much money this time.
Sorry. I dont need the pictures now. It doesnt need to take photo again.
Thank you.
Best regards!
Tammie
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I told her to find a source, quickly, that make 'good' parts and Air express them to me, as I have many angry customers.
To open the values before she send them to me and test them...
I hope that we have this resolved.
If any of you have old parts that wish to be replaced ( I can double check with QB program ) , please email me directly (
taweber@webervst.com ) and I will make it good once the correct parts arrive here at the shop.
I appreciate all of the patience you guys have shown us !
TA Weber